Happy Bluechai Customers from around the world

FAQs

Answers to your Questions

Butterfly Pea Tea Information

Will the blue butterfly pea flower tea stain my teeth?

Bluechai teas will not stain your teeth in any way.

The anthocyanins contained in the butterfly pea flowers are water-soluble vacuolar pigments that may appear blue or pink depending on the pH. They will color food blue but not your teeth or tongue.

Will the butterfly pea flower stain clothing and if so, is it washable?

A drop of Bluechai Tea won’t stain clothing, even bright or white colors. Soacked in Bluechai Tea over night clothing will become blue however, technically it can be used to dye clothing but the effect won’t last long. After washing the clothing 2-3 times, the blue will disappear.

What are the antioxidant properties of this blue tea? Are they similar to white tea? green tea?

Bluechai is packed with antioxidants such as Proanthocyanidin and Anthocyanin which stops the harmful effects of free radicals. This helps to improve overall cell health by perventing premature aging, cutting the risk of cancer and other diseases. Proanthocyanidin is one of the most powerful antioxidants as it is able to increase the collagen and elasticity in skin cells. There are lots of similarities between blue tea and white/green tea in terms of health benefits. Blue teas are said to have the added benefit of improving eye health and hair strength. See our health information page for more info on these facts.

SHIPPING INFORMATION

What Shipping Methods Are Available?

All orders are dispatched from our warehouse in Germany via international priority airmail. Our preferred shipping partner is Deutsche Post, the parent company of DHL. 

If you’d like us to use a different shipping partner like FedEx, TNT or DPD please get in touch with us directly before placing an order.

Do You Ship Internationally?

Yes, in fact we ship worldwide via priority airmail or registered trackable priority airmail.

Estimated delivery times

  • Europe: 3-5 working days
  • US & Canada: 7-14 working days
  • Asia & Africa: 10-14 working days

How Long Will It Take To Get My Package?

Our warehouse is located in Germany, so if you’re based in Europe approx 5-7 days. For the US and other countries, you should receive your order within 5-14 days after having placed an order. For registered priority airmail you’ll be able to track your order in near real-time.

When is my order shipped?

During the business week we ship all orders within 24 hours. If your order reaches us before noon (CET) it is dispatched on the same day. On Saturdays orders leave our warehouse at 5pm, all orders entered on Sunday are dispatched Monday morning.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We accept all major credit cards, debit cards, PayPal and PayPal echeque.

Is Buying On-Line Safe?

Bluechai.com is 100% safe and secured. All our pages are SSL encrypted (check the green lock in your URL bar) and our payment processors are PCI level 1 certified. Stripe which handles our credit and debit card processing and well as PayPal are certified to PCI Service Provider Level 1, the most stringent level of certification. All your data is always safe with us!

Tea & Accessories Information

How do I store Bluechai teas? What’s the expiration date?

Please store the flowers in the original Bluechai packaging or in a closed bag/jar in a dry and cool place, avoid direct sunlight.

Use before expiration date which is about 2 years after purchase (Bluechai tea is harvested on a regular basis, so be assured that you’re receiving the freshest tea!).

ORDERS AND RETURNS

How do I place an Order?

It’s really easy: Go to our shop and use the “Add to cart” button for all the Bluechai teas you’d like to order. Once you’ve finished selecting, simply visit the checkout page through the “Cart” icon on the top right side. Now all that’s left is entering your shipping/billing info and selecting the payment method. Upon placing your order, your package leaves our warehouse within 24 hours.

How Can I Cancel Or Change My Order?

You can either change or cancel your order through your account dashboard. Please note that this is only possible if we’ve not yet shipped your order. Alternatively you can also contact us directly.

Do I need an account to place an order?

No, you can checkout without an account and we also do not force you to create an account upon checkout either. There is the possibility to create a Bluechai account though which will make managing your addresses, orders and preferences such as the Wish List much easier.

How Do I Track My Order?

Please visit the Track your order page, enter your order ID and e-mail and you’ll be able to see the whereabouts and processing status of your order.

Who should I to contact if I have any queries?

We hate unfriendly customer service, hate long delivery times and hate bad products. Which is why we’re here for you: Amazing customer service, ultra fast worldwide shipping and teas of the highest quality you can imagine. Contact us here!

How Can I Return a Product?

If your return request is in line with our terms & conditions you may request a full refund. Please let us know your order ID, name and email as well as the desired payment method for your refund in each request.

Any unanswered questions? Contact Us

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